Terms and Conditions

These site terms explain the rules for accessing and using Dogg House Casino’s website, creating and using a player account, playing games, and taking part in promotions and sweepstakes-style prize redemptions. By visiting the site, registering an account, or using any of the services, you agree to follow these conditions of use.

The goal of this page is to set clear expectations for how the platform works, what you’re responsible for as a player, and what the operator may do to protect the integrity of the service.

Who can use Dogg House Casino (adults only)

Dogg House Casino is intended for adults only. You must be at least the legal gambling age in the place where you are physically located when you access the site and use the services.

It’s your responsibility to make sure online gambling, sweepstakes-style gameplay, and prize redemption are allowed where you live. Access may be restricted or blocked in certain locations, and the operator may refuse service in any country, state, or region at its discretion.

At this time, the platform is not available in California, Connecticut, Idaho, Louisiana, Maryland, Michigan, Montana, Nevada, New Jersey, New York, and Tennessee.

Your player account: registration rules that matter

When you create an account, you agree to provide accurate, complete, and current information, and to keep it updated when details change (such as your email address or home address). Account details must be registered in your own name.

Only the number of accounts permitted by the operator may be created or used by the same person, household, device, or set of identifying details. Creating multiple accounts to bypass limits, claim offers repeatedly, or interfere with normal site operations may result in restrictions, bonus removal, or account closure.

The operator may limit, refuse, or cancel registrations where it reasonably believes an account is being created or used in a way that conflicts with these platform rules.

Verification and identity checks (why they happen)

To protect players and meet operational requirements, Dogg House Casino may request information or documents to confirm details such as:

• Identity and age
• Address and location
• Ownership of a payment method used on the account
• Eligibility to redeem prizes
• Account activity review where something appears unusual or inconsistent

Verification is commonly required before a first redemption request and may also be requested later (for example, after changes to account details, payment method changes, or certain security triggers). If verification is incomplete, the operator may limit certain features, including redemptions and promotional eligibility, until the review is finished.

Account security and responsible use

You’re responsible for keeping your login credentials private and for all activity that happens through your account, whether or not you personally authorized it. If you think your account has been accessed by someone else, contact support as soon as possible.

Player accounts are personal. You may not share, transfer, sell, or allow others to use your account, and you may not use the platform on behalf of another person.

Payments, redemptions, and balances (how money movement is handled)

Dogg House Casino operates as a sweepstakes-style platform using two currencies:

• Dogg Coins - used for entertainment-style play
• Dogg Cash - used for sweepstakes gameplay and may become redeemable for prizes when redemption requirements are met

Purchases are made for coin packages (not traditional deposits). Any “free” or promotional Dogg Cash included with a package is a promotional element tied to the purchase.

Payment methods and availability can vary, and the operator may add, remove, or limit payment options at any time. Currently supported card options include Visa and MasterCard, subject to eligibility and processing rules.

Redemption requests may be reviewed before approval. The casino may apply reasonable checks to confirm identity, location, payment method ownership, and compliance with these service terms. Processing times can vary; redemptions are typically completed in 2 to 3 days, but higher-value redemptions (such as those over $500) may take longer due to additional review steps.

Minimum redemption is $20 (20 Dogg Cash), and Florida redemptions may be limited to $5,000 per designated period (typically every 5 days) to align with state sweepstakes rules.

Bonus rules: what to read before you opt in

Promotions, bonus Dogg Cash, free spins, and other offers may come with extra bonus terms that apply in addition to these site terms. Each promotion can include conditions such as eligibility rules, time limits, game restrictions, playthrough requirements, redemption limits, and offer caps.

Key bonus examples currently used on the platform include:

• First purchase match bonus - may award a 50% bonus on a first purchase up to $100 in Bonus Dogg Cash (activation may be automatic or tied to a code such as U-QDB-NEW-GT)
• Daily login reward - may award 1 Dogg Cash and 1,000 Dogg Coins, generally requiring daily login within a 24-hour claim window

Unless stated otherwise in the promotion details, Dogg Cash received through offers typically must be played through 1 time before it becomes redeemable. In general, all games contribute at a 100% rate toward this 1x playthrough requirement unless specific promotion terms say otherwise.

Bonus eligibility may be limited by location, account history, verification status, or other reasonable criteria. If anything in a promotion is unclear, review the specific offer terms before participating.

Games and features can change (and sometimes they’re unavailable)

The operator aims to provide access to games and services, but availability can vary based on location, device compatibility, account status, maintenance, software updates, and technical issues. Some games, promotions, or site features may be added, removed, suspended, or limited at any time.

Game content may be supplied by third-party studios and platforms, including providers such as Evolution Gaming, NetEnt, Big Time Gaming, NoLimit City, BGaming (Softswiss), Booming Games, SA Gaming, and Iconic21. Availability of specific titles can change without notice.

Fair play standards and prohibited activity

Using the platform means playing fairly and using the service for its intended purpose. Prohibited conduct includes, but is not limited to:

• Providing false or misleading information during registration, verification, or redemption
• Fraud, attempted fraud, or use of stolen payment instruments
• Collusion with other players or coordinated play intended to exploit promotions or systems
• Chargeback abuse or attempts to reverse purchases improperly
• Bonus abuse, including repeated claiming through multiple accounts or similar tactics
• Attempts to manipulate gameplay, site systems, promotions, or redemption processes
• Use of bots, scripts, automation tools, or unauthorized software that interferes with normal play
• Letting someone else access or control your account

These examples are meant to be practical and protective. The operator may also act against behaviors that create an unfair advantage or undermine the integrity of the platform, even if the exact method isn’t listed above.

When Dogg House Casino may restrict an account

To protect players and the service, Dogg House Casino may take reasonable steps when it believes these rules have been broken or when required checks are incomplete. Actions may include refusing service, limiting access to certain features, suspending promotions, removing promotional Dogg Cash, delaying or freezing transactions for review, or closing an account.

Any action taken is intended to be proportionate to the reason for the restriction, such as verification issues, suspected misuse, or security concerns.

Errors, interruptions, and technical mistakes

Occasionally, technical problems happen. These may include interrupted sessions, game malfunctions, display errors, incorrect bonus awards, pricing or package display issues, or balance discrepancies.

When an obvious error occurs, the operator may correct it and address the outcome in a fair and reasonable way. That can include correcting account balances, voiding incorrectly credited promotional amounts, or adjusting entries affected by a malfunction. If you notice something that looks wrong, contact support so it can be reviewed.

Responsible gaming and player protections

Gambling should be treated as entertainment, not as a way to make money. If playing stops being enjoyable, consider taking a break, setting personal limits, or seeking help.

Where available, responsible gaming controls may include options such as time-outs, limits, or self-exclusion. Additional guidance may be available on the site’s /responsible-gaming page.

Ownership of site content and permitted use

The site’s design, branding, text, graphics, software elements, and other original materials belong to Dogg House Casino or its licensors. You may use the website for personal entertainment in line with these service terms.

You may not copy, reproduce, republish, distribute, reverse engineer, or commercially exploit site content without written permission, unless allowed by applicable law.

Third-party services and linked tools

Some parts of the platform depend on third parties, including game studios, payment processors, identity verification services, and other technical vendors. These services can have their own operational limits, downtime, and requirements.

If the website links to third-party sites or tools, those are provided for convenience. Dogg House Casino doesn’t control third-party content and isn’t responsible for external sites’ practices.

Liability limits (written in plain language)

Dogg House Casino works to operate the service responsibly, but it can’t accept responsibility for every situation that may affect access or results. To the extent allowed by applicable law, the operator is not liable for losses or damages caused by things such as:

• Service interruptions, outages, maintenance, or network failures
• Device issues, browser incompatibility, or user configuration problems
• Player mistakes, including incorrect payment details or mishandling account credentials
• Third-party failures (such as payment processing or external service downtime)
• Events outside the operator’s reasonable control, including force majeure circumstances
• Misuse of the platform or violations of these account rules

This section doesn’t remove any rights you may have under applicable consumer protection laws.

“As is” and “as available” service (no guarantees)

The website, games, and services are provided on an “as is” and “as available” basis. That means uninterrupted access, constant availability, and error-free operation can’t be guaranteed, even when the operator takes reasonable steps to keep the platform running reliably.

Updates to these site terms

The operator may update these terms and conditions from time to time to reflect operational changes, legal requirements, or improvements to the service. The latest version posted on the website applies from the date it is published, unless another effective date is clearly stated.

Reviewing this page periodically is the best way to stay current on the rules that apply to your account.

Other policies you may need to read

These service terms work alongside related policies and notices that may apply depending on how you use the platform. Additional pages may include:

• /privacy-policy
• /cookie-policy
• /bonus-terms
• /aml-kyc-policy

If there’s a conflict between a specific promotion’s rules and these general conditions of use, the promotion’s specific terms will usually control for that promotion.

Contact Dogg House Casino support

Questions about these platform rules or your account can be sent to the official support email: support@dogghousecasino.com.

Using Dogg House Casino means following the rules above so the service stays fair, clear, and consistent for everyone. Continued access and play on the site confirms your acceptance of the latest posted version of these terms.